Celebrating 101 Reviews: designACE's Top Picks and How We Keep Our Customers Happy
Forward from Andrew Edwards, co-founder of designACE
Hey, it’s Andrew.
Running a business is like navigating an uphill maze—you’re constantly making decisions and trying to find the right path while keeping everything else on track. I remember when we first opened the designACE shop on Etsy. It was exciting but also overwhelming. I spent countless hours tweaking listings, answering customer inquiries, and making sure every product was just right. But the real challenge was understanding what customers truly valued. I’ve learned that success doesn’t come from just putting products out there—it’s about listening, adapting, and continuously striving to meet and exceed expectations.
Hitting 101 reviews on our Etsy shop is a milestone that feels like a validation of all that hard work. Each review is more than just a number; it’s a connection, a story, and a sign that we’re on the right track.
I'd love to share some of the wonderful reviews that have made us smile and motivated us to keep getting better.
Thank you to everyone who has supported us on this journey!
-ACE
Co-founder, designACE
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The Power of Positive Feedback
We’re incredibly grateful to have received so many 5-star reviews. These aren’t just pats on the back—they’re reminders that what we’re doing matters. Here are eight of our top 5-star reviews that have left a lasting impression on us:
🔹"Sparks some healthy debates which everyone got a good laugh with. It was a great way to bring a new team together! Had no issues with downloading the item."
One customer highlighted how our "This or That" game sparked engaging discussions and laughter among their team. It’s exactly the kind of positive, team-building experience we aim to create with our digital products.
🔹"Just what we were looking for! Had some trouble with the download at first but Andrew jumped right on it & got us squared away. Will return to this shop."
This review reflects our commitment to customer service. When a customer experienced a minor issue with downloading our "Bingo Challenge: Get to Know You" game, we promptly resolved it, ensuring a smooth and satisfying experience.
🔹"Brilliant! Like a full workshop in a box."
Our workshop-in-a-box products, like the Vision and Mission workshop, Stakeholder Mapping or other comprehensive resources, have been praised for providing everything needed to run an effective and engaging session. This review confirms that we’re hitting the mark in delivering complete, valuable solutions.
🔹"I bought the 90s Retro Trivia PowerPoint for a team event and it was a hit! It covered everything from music to tech with engaging, colorful slides that brought the 90s back to life. Setup was simple and the trivia sparked fun discussions."
One of our favourite games, we’re so proud that many of our customers love our "90s Retro Trivia PowerPoint," praising its nostalgic content and easy setup. This feedback reinforces our commitment to creating fun, engaging content that brings people together.
🔹"I recently purchased the 'Team User Manuals' for our upcoming team building event. As our team continues to grow, effective communication and collaboration are more important than ever."
We love it when a product continues to pay off for our customers. This review for our "Team User Manuals" product highlights how our tools are constantly helping this team improve communication and collaboration, which is central to our mission at designACE.
🔹"Thanks for creating something to help teams get to know each other with a nice professional design. Saved me a lot of time!"
Time is money, and it makes us smile when we can save our customers both! This customer appreciated the time-saving design of our 'That's Me' icebreaker, emphasizing the professional quality we strive to deliver in all our products.
🔹"The conversation cards are so fun and just aesthetically pleasing all around. I use them every meeting I am in as icebreakers and they are a hit every time!"
As this enthusiastic customer notes, our "Trading Cards Exercise Template" has been a hit in meetings. It serves as both a functional and aesthetically pleasing icebreaker tool.
🔹"Great product. Easy to use in PowerPoint. Will look forward to using with my networking group. Amazing customer service. This saves me a ton of time designing a group activity that looks professional! Love it!"
We know everyone has their favourite presentation platform, so we design products that work with Canva, Google Sheets, and PowerPoint. This review is about our Never Have I Ever Icebreaker and speaks to the effectiveness and ease of use of our PowerPoint-based group activities, designed to save time while delivering professional-quality results.
Turning Feedback into Action
While we cherish our 99 and counting 5-star reviews, we’re equally proud of the 4-star reviews. As a growing business, we need honest feedback to learn and grow. These reviews provide invaluable insights into areas where we can improve, and they motivate us to elevate our offerings even further.
🔹"Fun way to start a meeting. A few references were dated or obscure for the group, but I didn’t have to create it and our meeting started in a light way, so it was a win!"
This review for our "Emoji Game" highlighted how the product successfully lightened the mood at the start of a meeting. However, the customer noted that some references were dated or obscure. Taking this feedback to heart, we have been updating the content to ensure it remains fresh and relevant for a wider audience, making our games even more effective for diverse groups.
🔹"Great product. Easy to use in PowerPoint. Will look forward to using it with my networking group. Amazing customer service. This saves me a ton of time designing a group activity that looks professional! Love it!"
Another customer praised our PowerPoint-based group activity's overall quality and ease of use but provided a 4-star rating. While the review is largely positive, we always look for ways to turn a good experience into an outstanding one. We’ve reviewed our product instructions and additional resources to make them as clear and user-friendly as possible, ensuring that every customer feels fully supported and confident in using our products.
Our Commitment to Excellence
At designACE, every piece of feedback, whether glowing or constructive, is a step towards creating better products and experiences. We’re committed to maintaining and raising our standards with every new product we release. We understand that our customers are investing in tools to help them achieve their goals, and we take that responsibility seriously.
We’re here to support your journey, whether you’re looking to enhance your LinkedIn presence, improve team dynamics, or simply find a resource that makes your life easier. We’re not just selling products; we’re offering solutions that can make a real difference in your personal and professional life.
Thank You for Being Part of Our Journey
Reaching 101 reviews is a milestone we couldn’t have achieved without you, our incredible customers. Your feedback and trust inspire us to keep innovating and delivering the best digital resources. To celebrate, we’re offering 30% off all our digital products in our Etsy shop until the end of October 2024!
Explore our Etsy store today and discover the digital resources that can help you reach your next milestone—now at a great discount!
Building meaningful connections, one happy customer at a time.
